FAQ - Frequently Asked Questions - Goldstone Gym & Fitness Waterford
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Faq

Frequently Asked Questions

Everything You Need to Know....is Below!

Goldstone Gym & Fitness is one of the biggest gyms in Ireland, offering state of the art equipment and facilities over 32,000 sq ft of floor space. All designed with our members in mind. Our bright, modern and very spacious gym offers everything you need, whether you're a first time exerciser or regular fitness fanatic!

  • Do I need to book a slot for the gym? (COVID-19 Related)

    Yes. Gym slots of 75 minutes must be booked on our class timetable. There will be a 15-minute turn over time in between gym time slots in order to give everyone enough time to leave the club and for the team to clean and sanitise the equipment ready for the next time slot. Slots can be booked up to 3 days before at 9pm. For example, to book a slot on Monday the 20th of July, you can book from 9pm on Friday the 17th of July. This booking system will be strictly enforced and if you have not booked a slot for the specific time you wish to come to the gym, you will not be granted access to the gym.

  • Can I cancel the gym time slot I have booked?

    Yes, gym time slots can be cancelled up to 2 hours before their start time. If you don't cancel your gym time slots, and miss 3 or more within a 30 day period, a booking block will be placed on your account for 3 days.

  • Are the showers and changing facilities available? (COVID-19 Related)

    Showers are now available from 6am - 12pm. We ask that members are quick and efficient when using the showers. Showers may not run over the time of the gym slot, so plan wisely! Lockers and changing rooms are also now available all day. Limited to 10 members in the Men’s and 5 in the Women’s to maintain social distancing guidelines. It is advised to wear masks in the changing rooms where social distancing is difficult to maintain. If you are only availing of the lockers, please enter and exit the dressing room in a timely manner to avoid congestion.

  • What safety/sanitisation measures have you introduced in relation to COVID-19? (COVID-19 Related)

    Here at Goldstone Fitness our member's health and safety is our number one priority. We have introduced numerous new safety precautions. These include every staff member and instructor having their temperature checked and recorded in our staff safety log before their shift, and staff will be required to wear masks and gloves during their shift. We have also installed multiple hand sanitising stations around the club, including 2 motion-activated hand sanatisers which are located as soon as you enter the gym. We have also invested in an electrostatic disinfectant distributor. The new disinfectant allows us to spray more evenly, gets hard-to-reach crevices, clings to every surface it coats, and is proven to kill viruses like COVID-19. Staff will use this on surfaces in all common areas every day, with special attention to bikes, weights, machines, and all high-touch surfaces each day.

  • How do I join Goldstone Gym & Fitness?

    It’s a really simple registration process and it’s all handled here on our website or via kiosks located at the entrance to our gym. Joining Goldstone will take you 5 minutes tops! There are no contracts so you don't have to flip through lots of pages while standing at the reception desk area (as we don't have that either)! All you need is some basic personal details like name, address, email & mobile phone number and then your bank card for payment. Watch this quick video on How to Join & Register:

  • I’ve joined Goldstone Fitness. How do I sign into my online account?

    After joining online, click "Member Login", on the top-right corner of our website. Enter the email address that you used when joining in to the “Login” text box, and the temporary password we sent you during the registration process in the “Password” text box. If you don't see an email with a temporary password in your inbox, check your junk/spam/other folders. If you don't see an email with a temporary password in your junk/spam/other folders, go back to the “Member Login” page and click “Forgot your password?”. A new temporary password will be generated and sent to your email address. Still having problems? Contact us at: join@goldstonefitness.ie

  • How do I enter the building if there’s no reception and no membership card?

    We offer an amazing innovative solution for access to Goldstone: We use finger image readers located at the entrance. After you join, you simply go to the kiosks at reception and register your finger. From then on, you simply place your finger on the reader at the entry doors and you come in to train. This means no more pesky cards that get lost, left at home, get broken or left on the other set of keys – making life and access to the gym even easier. For speed, check out this quick video on How to Join & Register:

  • What is the difference between Pay Monthly memberships and Pay Monthly Contract memberships?

    Our Pay Monthly memberships are a Pay As You Go option. The price for this membership is €35 per month, with a €40 membership fee, meaning your first month is €75 and every month after that is €35. The Pay Monthly membership gives you the option to cancel whenever you want, and also to freeze at any time for a fee of €5 per month. Our Pay Monthly Contract memberships are a 12 month fixed-term option. The price for this membership is €30 per month, with a €45 membership fee, meaning your first month is €75 and every month after that is €30. The Pay Monthly Contract membership does not have a cancellation option, as it is a contract for 12 fixed instalments, but there is the option to freeze at any time for a fee of €10 per month.

  • Can I pay by cash for my membership?

    We don't have a cash option. We have embraced innovative technology and don't have a reception desk at the entrance to our gym. All payments must be made automatically online or at the kiosks in reception, using your bank/credit card.

  • I’m having trouble using my bank card?

    Our automatic payment system works using your bank card. You will need to have a visa debit bank card (previously laser) or credit card for payments to work. An atm only bank card will not work and please make sure your card is able to make online purchases. Please also make sure your card details are up to date and if your card is lost/stolen or a new card is issued by your bank, please make sure to login to the member area online and update it with your new card details.

  • What should I do if my card transaction is rejected?

    Before you contact your bank please check if: 1. Your card is still valid / in-date; 2. You haven’t been issued a new bank card and didn’t update our system; 3. All the card details entered are correct. If not, then you will need to check with your bank.

  • What equipment is available at Goldstone Fitness?

    We literally have 100’s of pieces of equipment. From mutiple cardio machines such as treadmills, steppers, stairmasters, cross trainers & rowers, to a wide variety of resistance machines for every body part. We boast the best free weights areas, full of olympic bars, muti racks, benches, squat racks, bumper plates and lots of dumbbells. The heaviest dumbbell is 60 kg. Here's a quick snapshop of the club:

  • What is your heaviest dumbbell?

    Dumbbells go from 1 kg to 60 kg...and we have LOTS of them!

  • I have a health issue, can i still exercise?

    Yes, but it will depend on your condition and medical clearance may need to be provided by your doctor. We have specialised staff that can help you and members are regularly referred to us by their doctor. If you have a specific medical issue, please email the details in confidence to join@goldstonefitness.ie and attach a copy of your doctor/physio clearance letter to this email.

  • Does Goldstone have a swimming pool?

    No. Our moto is “If you don’t swim, we’re your gym”. We are all about providing the best possible gym & fitness centre at the lowest possible price. You come to us to get fit and to acheive your goals. We leave the fluffy stuff like spa treatments and jacuzzi's to others.

  • Is there a sauna & changing rooms?

    Yes we have seperate male and female changing rooms with saunas in each for added comfort. We provide showers and lockers inside the changing rooms. Members use the lockers only when in the building and a padlock is required for locking. You can bring your own or we sell padlocks in our vending machines. Shower gels or shampoo are not provided in the showers.

  • Can I "freeze" my membership?

    Yes! If you are a Pay Monthly or a Pay Monthly Contract member, you can freeze and unfreeze your membership at any time in the Member Area online. There is a cost of €5 per month for Pay Monthly members and a cost of €10 for Pay Monthly Contract members for this and you can freeze for an indefinite period of time. Please make sure to freeze a minimum of 1 day in advance of your next payment when going away. The freeze will last for 30 days at a time and will automatically roll over each month until you unfreeze. When you unfreeze, the next membership instalment is taken immediately as you are always paying in advance for your membership usage. Of course you can freeze for free for genuine medical reasons, pregnancy, etc. A doctors cert or letter will be required for this. Please email join@goldstonefitness.ie giving your name, address & reason for seeking to freeze and attach a doctor/physio cert/letter to this email (image jpeg, pdf or word doc. only). So, if you have the cert/letter but don’t have access to a computer, just take a picture of it with your phone and email it.

  • Is personal training available at Goldstone Fitness?

    Yes! We have full time personal trainers available in house. You can find out more and book a PT session by clicking the “Personal Training” tab on the website. Each PT is freelance and sets his/her own rates, so contact them directly for a quote.

  • Can I get a Personalised Fitness Program?

    Yes. Our Personal Trainers do this. Simply contact one of the PT's and they will arrange a time that suits you. Programs involve two meetings. The first is a consultation about your goals, etc. The second is a one on one on the gym floor, going through your printed program in detail and showing you how to do each exercise, proper technique & correct machine usage. This costs only €20 per individual program.

  • I heard your fitness classes are FREE! – is that true?

    Yep, our fitness classes are free for members and always have been. Once you join Goldstone Fitness you can book any fitness class you like, free and unlimited.

  • What age do I need to be to join?

    Due to insurance reasons, you must be 16 years old before becoming a member. Outside of that, you’re welcome at any age - because you’re never too old to keep fit and active.

  • Is there water available at the club?

    Water is sold in the multiple vending machines at the club. There is no water fountains available, so please bring your own water if not purchasing some.

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